We will reply to you as soon as we receive your email, and we guarantee a response within 12 hours.

Online Support: support@goshall.com

Phone: +86 158 6243 7093

Goshall Office: no.9, Fengying Street, Wuzhong District, Suzhou, Jiangsu, China, 215121

Visit our FAQs page or simply use the contact form below and we'll get back to you ASAP.

If there is a problem with the quality of the music box purchased from us, you can refer to this article first for troubleshooting tips.

If the song you want is one of the more than 70 optional tunes available in our online store, you can choose your favorite engraving style and customize the music box you want in our Personalized Music Boxes collection.