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FAQs
When will my music box arrive?
Our product processing time is 1-3 consecutive days before shipping, and delivery time frames start from the dispatch date. Free standard shipping to the US and Canada takes 7-15 business days, with an average shipping time of 10 business days. Expedited shipping (optional on the checkout page) costs $13 and takes 3-7 business days. Free Expedited Shipping Service for Purchases Over $100.
How can I know my tracking details?
Once your package has been processed and prepared for delivery by us, you will promptly receive an email containing the tracking number. For example: 'USPS tracking number: UJ094262011YP'. Simply copy the tracking number 'UJ094262011YP' and go to our website's menu bar at the upper left corner where you can find 'Track Your Order'. Click on the query page and paste the tracking number to retrieve the shipping info.
You can also click here to directly track your order.
Is the payment secure?
We accept payments via American Express, Apple Pay, Google Pay, JCB, Master, PayPal, Visa, and other credit card types. All payment methods are secure, and your sensitive information is always protected when you make a purchase from our store. If there are any issues with the payment process, please Click Here for assistance.
How to customize?
Please click the 'How to order' button on this page.